Cancellation and refund policy

Cancellations by passenger decision

• More than 60 days before the trip: 25% retention of the total amount.
• Between 59 and 31 days before the trip: 40% retention.
• Between 30 and 15 days before the trip: 50% retention.
• Between 14 and 8 days before the trip: 75% retention.
• With 7 days or less notice: 100% retention.
• Penalties do not include bank fees, financial charges, airfare, train tickets or other services subject to special conditions.

Non-refundable services

Once issued or confirmed, entrance tickets to Machu Picchu, Huayna Picchu, Machu Picchu Mountain, Huchuy Picchu, train tickets, Consettur bus tickets, hotel reservations with non-refundable rates and third-party services that do not allow refunds are non-refundable.

Machu Picchu entrance tickets do not allow changes or refunds once issued.

Cancellations by company decision or force majeure

In extraordinary or force majeure situations, such as social conflicts, natural phenomena, health emergencies, government restrictions or other events beyond the company's control, KANTU MACHUPICCHU TRAVEL S.A.C. may reschedule the trip or manage refunds according to the policies of the suppliers involved.

Changes and unused services

Changes requested by the passenger are subject to availability and may generate additional costs. Services not used by decision of the passenger are non-refundable.

Inquiries

For inquiries about cancellations or refunds, contact KANTU MACHUPICCHU TRAVEL S.A.C. at info@kantutravel.com or by phone at +51 991 175 493.